Residents Survey

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BETRA's Residents Survey 2018

Thank you for coming online to complete this year's survey.

This is your chance to tell us what BETRA is doing well, what we are doing not so well, and how we can improve the estate for all those living here.

The survey will be posted online from Tuesday 1 May to Thursday 31 May.

A prize draw will then take place, with three lucky respondents winning shopping vouchers.

The survey should take you just 10 to 15 minutes to complete.

Please make sure you click EVERY SUBMIT BUTTON as you go through the survey, otherwise your answers will not be recorded.

Thank you,
Lloyd Edwards,
BETRA Estate Manager

The Survey starts here

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Q1 Overall, how satisfied or dissatisfied are you with the services BETRA provide? Please x one box *

Very satisfied Fairly satisfied Neither satisfied not dissatisfied Fairly dissatisfied Very dissatisfied

1A: Are you satisfied with BETRA's current Office opening times? *

Yes No

If not, please say why *

2: How satisfied or dissatisfied are you with the Estate as a place to live? Please x one box *

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

Submit

Please tick every Submit button

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3: How satisfied or dissatisfied are you with the inside ground floor communal areas in your block? Please x one box *

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

4: How satisfied or dissatisfied are you with the grounds, flowerbeds and grass on the Estate? Please x one box *

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

5: Have you noticed any improvements on the Estate in the last twelve months? Please x one box *

Yes No

Submit

Q6: How do you see the following issues on the Estate? Please add them to the appropriate box as you see fit. Vandalism - Graffiti - Dogs - Litter on the Estate - Fly-tipping - Cleaning of landings and communal areas - Problems with neighbours - Racial harassment - Noise - Crime - Problems with youths. - - - - - - Serious Problem *

Slight problem *

Not a problem *

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7: As a tenant, have you recently contacted the BETRA office to report a repair? Please x one box for each category. If No go straight to Q9 *

Yes No

Submit

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7A: If yes, how long ago? Please x one box *

Within the last month Last 3 months A year ago Can't remember when

8: Generally how satisfied or dissatisfied are you with the way BETRA handles your repairs? Please x one box *

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

9: Have you ever made a formal complaint (in writing) to BETRA? Please x one box. If No go straight to Q10 *

Yes No

Submit

Please tick every Submit button

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9A: If yes, thinking about your last complaint to BETRA, whenever this was, how satisfied or dissatisfied were you with the way you were treated by BETRA staff? Please x one box 1 *

Very satisfied Fairly satisfied Neither satisfied not dissatisfied Fairly dissatisfied Very dissatisfied

If Other please specify: *

9B: Thinking about your last complaint to BETRA, whenever this was, how satisfied or dissatisfied were you with the length of time you waited for a response? Please x one box *

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

9C: Thinking about your last complaint to BETRA, whenever this was, how satisfied or dissatisfied were you with the action taken to deal with your complaint? Please x one box *

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

Submit

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Q10 and Q11 are for LEASEHOLDERS only. Q10 As a leaseholder, do you feel BETRA offer value for money Please x one box. If Yes, go straight to Q11 *

Yes No

Q10A: If No, please give your reasons *

11: As a leaseholder, do you feel BETRA has improved the Estate? Please x one box *

Yes No

12: Are you aware that all residents are shareholders in BETRA? *

Yes No

Submit

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12A: Are you aware that BETRA has a committee elected by BETRA residents? *

Yes No

If Other please specify: *

12B: Would you like to know more about how BETRA works? *

Yes No

If Yes, please give contact number *

Q12C: Would you consider standing for election and becoming a BETRA committee member? *

Yes No

Submit

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If Yes, please give contact details *

ABOUT YOU. BETRA TMO want to make sure that we hear everyone's views whatever your age or background. BETRA wants to make sure that they provide a high quality customer focussed service to everyone irrespective of their background or circumstances. Can you please answer the next few questions about you and your household so that BETRA can better understand how people feel about their services and make sure that everyone is treated to the same high standard.Q13 Your gender? Please x one box only *

Male Female Transgender Transsexual

If Other please specify: *

What is your age? *

16 - 25 26 - 40 41 - 60 61 - 64 65 - 74 75 - 84 Over 85 Prefer not to say

Q15 Do you have any longstanding illnesses, disability or infirmity that limits your activities in any way? (long standing means anything that has troubled you over a period of time of that is likely to affect you over a period of time) *

Yes No

Submit

If Yes, please give details *

Q16 How long have you been a resident of this Estate? Please x one box *

Under a year 1 - 2 years 3 - 6 years 7 - 10 years 11 - 20 years

If Other please specify: *

Q17 Do you have any special needs requirement? *

Yes No

If Yes, please tick the ones which apply *

A physical disability Restricted/Impaired mobility Specific frailty associated with older people Congenital and heredity problems Vulnerability associated with mental health Arthritis Vulnerability associated with learning disability Memory loss Visual impairment Hearing impairment Other

Submit

If Other please specify: *

Q18: What Community activities would you like to see for people from the Estate? Please x one box only Football Coaching sessions Arm Chair Exercises First Aid Training Computer Training Digital Photography Health Food Project Tai Chi Bingo Sessions Other (please specify) *

Football coaching sessions Armchair exercises First aid training Computer training Digital photography Health food project Tai Chi Bingo sessions

Other - please specify *

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Q19 Is English your first language? *

Yes No

If No, what is your first language? *

Submit

Please tick every Submit button

Do you require assistance with translation Please x one box only *

Yes No

Q20 Sexual Orientation Which of the following best describes your sexual orientation? Please x one box only *

Heterosexual Gay man Gay woman/lesbian Bi-sexual Other Prefer not to say

Q21 Religion or Belief What religion, religious denomination, body do you belong to? Please x one box only None Christia Sikh Buddhis nt Jewish Hindu Muslim Prefer not to answer Another Religion or belief – please state *

None Christian Sikh Buddhist Jewish Hindu Muslim Prefer not to answer

If Other please specify: *

Submit

Q22 To which of these groups do you consider you belong? Please x one box only White Black or Black British British Caribbean Irish African Any other White background please state below ............................................................................................. ............ Any other Black or Asian background please state below *

White, Black or Black British Caribbean Irish African Any other White background

If other White, please specify *

If other Black or Asian, please specify *

BETRA and its staff will have access to and store the information you provide to us, including phone numbers / emails etc. We will keep this information safe and secure. However, if you DO NOT wish to have BETRA store this information about you please tick here. *

Tick here if you don't want us to store your information.

Thank you for completing the survey. Please enter your name and/or address below if you would like to take part in our prize draw. We will be delivering shopping vouchers to the three lucky winners. *

Submit

The End of the Survey - Thank you

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